Top Group makes every effort and invests considerable resources to provide all its customers with equitable, respectful, accessible, and professional service, in accordance with the Equal Rights for Persons with Disabilities Law, 1998 and the regulations enacted under it.

Significant efforts and resources are invested in making the necessary accessibility adaptations that will enable persons with disabilities to receive the services provided to all customers, independently and equitably.

Accessibility Arrangements in Buildings:
Below are the accessibility arrangements available at the company’s main branch intended for public reception.

The branch is located at 24 Raoul Wallenberg Street, Tel Aviv, Ziv Towers, Building D, 9th Floor.

– Disabled parking spaces are available.
– There is a continuous access path from the parking area through the entrance to the building where the company is located.
– Identification and guidance signs are available.
– Accessible disabled restrooms are available.
– Service animal entry is permitted for assisting a person with disabilities.

Accessible Customer Service:
– Accessible telephone center – the voice response has been made accessible so that the information is conveyed in clear language without background music.
– Additional contact methods – there are several additional means of contact:
– Contact via “Contact Us” – on the website https://top-group.co.il/contact_us

Website Accessibility:
An accessible website is one that allows people with disabilities and older individuals to browse with the same level of efficiency and enjoyment as all users. According to a 2003 study by Microsoft, 20 to 25 percent of the population encounter difficulties using the internet and could benefit from more accessible web content. Top Group believes in and acts for equality of opportunities in the online space for people with various disabilities and those who use assistive technology for computer use.

Information on Website Accessibility:
This site meets the requirements of the Equal Rights for Persons with Disabilities (Accessibility Adjustments to Service) Regulations, 2013.
The accessibility adaptations were made according to the Israeli Standard (IS 5568) for Internet content accessibility at level AA and the international document WCAG 2.0.
The tests were examined for the highest compatibility with the Firefox browser.
The site provides a semantic structure for assistive technologies and support for the common usage pattern of operation with a keyboard using arrow keys, Enter, and Esc to exit menus and windows.
It is adapted for display on common browsers and for use on mobile phones.
For an optimal browsing experience with screen reading software, we recommend using the latest version of NVDA.
Documents or videos uploaded to the site before October 2017 may not be fully accessible. If you encounter such a document or video, you can contact the accessibility coordinator at negishut@top-group.co.il and we will make the information accessible to you.
Provision of Information in Accessible Formats – The company provides its customers the option to receive information in accessible formats. The provision of information is free of charge and intended for people with disabilities. For inquiries and information on accessibility, you can contact the company’s accessibility coordinator, whose details appear later in this statement.
Accessibility tests and consulting were conducted by A2Z Accessibility and Internet Marketing.

For inquiries and suggestions for improvements in accessibility

it should be noted that we continue our efforts to improve the accessibility of the group as part of our commitment to enable the entire population, including people with disabilities, to receive the most accessible service possible.

If you encounter any problem or fault concerning accessibility, we would appreciate it if you update us on this and we will make every effort to find a suitable solution for you and address the issue as soon as possible.

Accessibility Coordinator Details:
Name: Haggai Tamir
Phone: 03-7667700
Email: negishut@top-group.co.il

The accessibility statement was updated on December 17, 2020.